Learning Dynamics 365 Customer Engagement (CRM) would be one of the best decisions of your life if you are planning to do your career in Information technology domain. It is an enterprise business application from Microsoft corporation which is used for Customer Relationship Management. You might have heard about its competitor, yes that is salesforce.com
What is Dynamics 365?
Dynamics 365 is a enterprise business suite that includes both CRM and ERP functionality. Microsoft released Dynamics 365 in November 2016. There is no other software vendor in the market today deliver both ERP and CRM functionality under one hood. But Microsoft does it.
Dynamics 365 includes CRM functionality which is called Dynamics 365 for Customer Engagement that includes 5 applications:
- Dynamics 365 for Sales
- Dynamics 365 for Customer Service
- Dynamics 365 for Marketing
- Dynamics 365 for Field Services
- Dynamics 365 for Project Service Automation (PSA)
Dynamics 365 CE ( or Customer Engagement ) is the updated version of Dynamics CRM which had three apps/modules in that namely- Sales, Customer Service and Marketing.
Dynamics 365 CE/CRM Job Roles
Now your question will be, what does a Dynamics 365 CE/CRM professional would do? Majorly there are three job functions on Dynamics 365 CE.
- D365 CE Functional Consultant
- D365 CE Technical Consultant or Developer
- D365 CE Administrator
The first two roles are commonly in need and is required by most of the customers who have Dynamics 365 CE/CRM. Administrator role is present in less number of organizations. A functional consultant is the one who interact with customers, understand their Dynamics 365 CRM requirement, design the functional design of the application and then give instruction to the developer on the implemenation part.
Dynamics 365 CE/CRM Training
If you are planning to learn Dynamics 365 CE/CRM then you can plan for subscribe some online training programs. Magnifez Academy provides real-time online training programs on Dynamics 365 and related technologies.
Dynamics 365 CE/CRM Online Video Courses
There are couple of vendors out there who deliver online video tutorials on Dynamics 365 Customer Engagement.
In udemy you can find short term video courses.
Dynamics 365 Academy provides job oriented online training courses on Dynamics 365 Customer Engagement(CRM). There are free and paid courses on Dynamics 365.
- Customizing dynamics 365 CE/CRM video tutorial
- Dynamics 365 functional consultant video tutorial
- Dynamics 365 developer video tutorial
- Dynamics 365 advanced developer video tutorial
If you like to learn more about Dynamics 365 training programs you can shoot an email to [email protected]om