Customizing Microsoft Dynamics 365 Customer Engagement (CRM)

Customizing Microsoft Dynamics 365 Customer Engagement (CRM)

Customizing Microsoft Dynamics 365 Customer Engagement (CRM)

Customize Dynamics 365 Customer Engagement CRM Video Course D365 Academy


Customizing Dynamics 365 Customer Engagement(CRM) Course

Dynamics 365 Customer Engagement ( CE), popularly known as Dynamics CRM, is one of the leading CRM application in the market. The demand for Dynamics 365 CE developers and functional consultants are quite higher, and it’s even more with the release of the latest version of the application, Dynamics 365.

This course focus on customization of Dynamics 365 CE using OOB components( out of the box) which will help developers, business analysts and functional consultants to customize the application for business requirements.

What you will learn from this Course?

  • Intro to OOB Customization
  • How to use themes
  • How to use solutions
  • Understanding Dynamics 365 Entity Model
  • Customize Entities
  • Customizing Entity Forms and Attributes
  • How to customize Entity Views and Charts
  • Customizing Dashboards
  • Creating Entity Relationships
  • Implementing Business Rules
  • Understanding Process for Automation

  • Implementing Workflows

  • Implementing Business Process Flows

Target Audience

Anyone can attend this course who want to learn how to customize Dynamics 365 Customer Engagement. 

  • Programmers
  • Functional Consultants
  • Software Testers
  • Business users
  • Business Analysts
  • IT managers
  • Or anyone who like to learn this amazing technology.

Basic Requirements

Well, pretty much anyone can learn this course. But these are the basic requirements to learn customizing Dynamics 365 Customer Engagement (CRM) Course are:

  • A PC and a good internet connection
  • Basic understanding of Sales, Customer Service process
  • Basic CRM knowledge
  • Passion to learn a new technology


Have you ever thought how to customize Dynamics 365 Customer Engagement (CRM)? If yes, then course is for you. Dynamics CRM can be customized using UI as well as coding. Using OOB (Out of the Box) features you can customize your CRM application as per client requirement. 

If you are functional consultant or developer you should definitely understand the different ways to customize your Dynamics CRM system end to end.  

This course teaches you everything you need to know about Dynamics CRM and UI based customization( thats right, UI based customization is known as OOB).

What is UI based Customization?

In Dynamics 365 CRM you can customize a good amount of features using UI itself. you can create new entities, customize existing entities, Customizing Views and forms and even entity relationships can be managed using UI.

What are the different ways to customize dynamics 365 customization using UI?. Metadata changes using UI, different OOB tools to customize the application. Supported Vs Unsupported customization.

OOB Customization features:

  • Entity Customization
  • Entity Form Customization
  • Entity Attributes Customization
  • Views and Charts Customization
  • Entity Relationship Customization
  • Business Rules Creation
  • Business Process Flows setup
  • Workflows Creation
  • Creating Dashboards

This course covers all these cusotmization options available which you can do yourself.



What is Solution Management

Theme based Customization


User Avatar
Firoz Muhammed
MCT, Dynamics 365 Architect
Firoz Muhammed is the author of this course, he has more than 11 years of experience in the IT industry. He is a Microsoft Certified Trainer (MCT) and Dynamics 365 Customer Engagement Architect and Corporate Trainer. He has been doing consulting at Magnifez Technologies and providing corporate training.He carries experience in areas of business development, consulting, application development and corporate training. He has worked for corporate like MphasiS, Capgemini, Wipro and Accenture and presently working for Magnifez Technologies, an IT firm specified in Microsoft Dynamics technologies.He can be connected on [email protected]
Price $147.00 $97.00
Instructor Firoz Muhammed
Duration 8 hours
Lectures 15
Enrolled 242 students