Dynamics 365 Customer Engagement (CRM) Functional Consultant Course Section 1 - Overview of CRM and Dynamics 365 Chapter 1 – Intro to Dynamics 365 CRM (26:48) Chapter 2 – Start Working with Dynamics 365 CRM (37:44) Section 2 - Dynamics 365 for Sales Chapter 3 – Working with Customers (35:37) Chapter 4 – Working with Leads and Opportunities (44:47) Chapter 5 – Order Processing in Dynamics 365 (27:59) Section 3 - Dynamics 365 for Customer Service Chapter 6 – Introduction to Customer Service in Dynamics 365 (35:07) Chapter 7 – Working with Queue and Knowledge Base (33:00) Chapter 8 – Contracts and Entitlements in Dynamics CRM (28:38) Chapter 9 – SLAs in Dynamics CRM (48:14) Section 4 - Configuring Dynamics 365 Customer Engagement Chapter 10 – Basic Administration and Configuation Settings (55:30) Chapter 11 – Security Settings Part One (48:35) Chapter 12 – Security Settings Part Two (31:10) Chapter 13 – Data Management Settings (30:59) Chapter 14 – Document Management and Auditing (31:16) Dynamics 365 Customer Engagement (CRM) Functional Consultant Course Back to Course This content is protected, please login and enroll course to view this content! Chapter 5 – Order Processing in Dynamics 365 (27:59) Chapter 7 – Working with Queue and Knowledge Base (33:00) Leave your thought here Cancel replyYour email address will not be published. Required fields are marked * Save my name, email, and website in this browser for the next time I comment.