Dynamics 365 Customer Engagement (CRM) Functional Consultant Course

Dynamics 365 Customer Engagement (CRM) Functional Consultant Course

March 13, 2019 2020-05-15 2:03

Section 1 - Overview of CRM and Dynamics 365
- Chapter 1 – Intro to Dynamics 365 CRM (26:48)
- Chapter 2 – Start Working with Dynamics 365 CRM (37:44)
Section 2 - Dynamics 365 for Sales
Section 3 - Dynamics 365 for Customer Service
Section 4 - Configuring Dynamics 365 Customer Engagement

Dynamics 365 Customer Engagement (CRM) Functional Consultant Course

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Chapter 5 – Order Processing in Dynamics 365 (27:59)

Chapter 7 – Working with Queue and Knowledge Base (33:00)

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