Dynamics 365 CE Techno-functional course Bundle

Dynamics 365 Customer Engagement (CE), popularly known as Dynamics CRM, is one of the leading CRM applications in the market. The demand for Dynamics 365 CE developers and functional consultants are quite higher, and it’s even more with the release of the latest version of the application, Dynamics 365.

This course bundle contains two courses:

1. Dynamics 365 CE Functional Consultant Course
2. Dynamics 365 CE Developer Course

Course #1: Dynamics 365 Customer Engagement Functional Consultant Course

This course focuses on the sales and customer service functionality of Dynamics 365 CE.

Section 1 of the course gives you an introduction to CRM concept and Dynamics 365 CE ( CRM) to start with. It will give you an overview of different modules in Dynamics 365 customer engagement, basic CRM terminologies, dynamics 365 apps. The chapter will also walk you through the process of creating a Dynamics 365 trial account and configure it to use.

Section 2 is on sales management where you will learn about lead management, opportunity management, product catalogs and advanced order processing topics such as quotes, orders and invoices.

Section 3 is on customer service management which will walk you through the basics of customer service, case life-cycle, knowledge base and KB articles, contracts, entitlements, and Service Level Agreements( SLAs).

Section 4 explains to you how to configure your Dynamics 365 Customer application. Chapter 10 covers topics on basics administration settings, auto-numbering, additional currency and language setup, Security models, how to set up the basics security elements in two parts.

Once you finish the course you will be able to:

• Work with Dynamics 365 CRM comfortably
• Use Dynamics 365 for your sales operations
• Perform customer service operations using Dynamics 365
• Perform Order processing

Course #2: Dynamics 365 Customer Engagement Developer Course

Following are the course sections which will walk you through customizing Dynamics 365.

• Section 1 Intro to customize Dynamics 365 Customer Engagement
• Section 2 – Customize Dynamics 365 CRM entities
• Section 3 – Processes for Automating Business Processes
• Section 4 – Extending Dynamics 365 using Code
• Section 5 – Develop Plug-in and custom workflow activities
• Section 6 – Customize Ribbons, Sitemap and reports

Once you finish the course you will be able to:

• Understand Dynamics 365 CE OOB features
• Customize Dynamics 365 CE using UI
• Customize Dynamics 365 CE entities and components
• Extending Dynamics 365 functionality using Code
• Implement Plug-ins and custom workflow activities
• Implement form customization using Javascript
• Customize Dynamics 365 ribbons and sitemap.