The Ultimate Course Bundle for Dynamics 365 CE Consultants

This course bundle is specially for Dynamics 365 CE Consultants who learn to learn it end to end – functional, development and advanced development topics. Using this course bundle you can learn Dynamics 365 Customer Engagement(CE) from scratch.

This course bundle includes 3 courses:

1. Dynamics 365 Customer Engagement Functional Consultant Course
2. Dynamics 365 Customer Engagement Developer course
3. Dynamics 365 Customer Engagement Advanced Developer course 

Course 1:Dynamics 365 Customer Engagement(CE) Functional Consultant Course 

The  Dynamics 365 CE functional consultant course will walk you through sales, customer service, marketing and field service applications and its functionality. You will learn to work with sales entities and so that you can manage your sales inquiries, quotes and invoices easier than before. 

Using Dynamics 365 for marketing application you can manage your  marketing lists for leads, contacts and accounts and can run marketing campaigns – full fledged marketing campaigns or adhoc campaigns.

Using Dynamics 365 for Customer Service you can create service tickets(cases) for customer complaint, assign to customer support agents and support queues and get resolved. You can also configure your AMC using Entitlements and SLAs( Service Level Agreements).

Course Contents:

• Section 1 – Overview of CRM and Dynamics 365
• Section 2 – Dynamics 365 for Sales
• Section 3 – Dynamics 365 for Customer Service
• Section 4 – Configure Dynamics 365 Customer Engagement

Individual Course Page – Dynamics 365 CE Functional Consultant Course

Course 2: Dynamics 365 Customer Engagement(CE) Developer Course

Customizing Dynamics 365 CE for customers is an art. You need to know the application in and out, so that you can become an expert developer.

This course is for professionals who want to polish their development skills on Dynamics 365 CE. The course focuses primarily on customizing the application using OOB features and code. You will learn how to customize the application using OOB features such as Entity and form customization, Views and dashboard customization,  workflows and BPFs.

And then you will enter into code based customization topics such as plugin development, registration and debugging, custom workflow development, implementing JavaScript, customizing sitemap and ribbons, developing reports etc.

Course Contents:

• Section 1 – Intro to customizing Dynamics 365 CE
• Section 2 – Customizing Dynamics 365 CE entities
• Section 3 – Processes for Automation
• Section 4 – Extending Dynamics 365 using Code
• Section 5 – Develop Plug-in and custom workflow activities
• Section 6 – Customize Ribbons, Sitemap and reports

Individual Course Page – Dynamics 365 CE Developer Course

Course 3: Dynamics 365 Customer Engagement (CE) Advanced Developer Course

This course is for developers and technical consultants who want to polish their development skills on Dynamics 365 CE. The course focusing more on advanced development topics such as customizing forms using Jscript, advanced plugin development topics, developing queries using QueryExpression and FetchXML, customizing sitemap and ribbons, Integration with Web API, integration with 3rd party applications.

Course Contents:

• Section 1 – Intro to Extending Dynamics 365 CE
• Section 2 – Form scripting using JScript
• Section 3 – Develop Plug-in and Custom workflow activities
• Section 4 – Querying Dynamics 365 CE Data
• Section 5 – Integrate Dynamics 365 CE with other apps
• Section 6 – Customizing Dynamics 365 CE Ribbons and Sitemap
• Section 7 – Develop Reports  for Dynamics 365 CE

Individual Course Page – Dynamics 365 CE Advanced Developer Course