NEW Microsoft Dynamics 365 Customer Engagement Certifications 2020

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NEW Microsoft Dynamics 365 Customer Engagement Certifications 2020

NEW Microsoft Dynamics 365 Certifications?

Microsoft has released new Dynamics 365 certification exams in Q4 2018. In this article we are going to look at those new role based certification exams, and the new learning paths. We will also have a look at the resources for preparing for these new exams.

What is changed in Microsoft Dynamics 365 Certifications

There are many things changed when it come to the new Dynamics 365 Certification exams. At the moment, there are 10 new Dynamics 365 certifications are rolled for Dynamics Customer Engagement( CRM) and Dynamics 365 for Unified Operations (F&O).

The focus is shifted from Individual Technology based certifications to Role-based Certifications.

New Microsoft Dynamics 365 for Customer Engagement(CRM) Certifications

  • MB 200- Dynamics 365 Customer Engagement Core
  • MB 210 – Dynamics 365 for Sales
  • MB 220 – Dynamics 365 for Marketing
  • MB 230 – Dynamics 365 for Customer Service
  • MB 240 – Dynamics 365 for Field Services

New Microsoft Dynamics 365 for Unified Operations Certifications

  • MB-300: Dynamics 365 Unified Operations Core
  • MB-310: Dynamics 365 for Finance and Operations, Financials
  • MB-320: Dynamics 365 for Finance and Operations, Manufacturing
  • MB-330: Dynamics 365 for Finance and Operations, Supply Chain Management
  • MB-900: Dynamics 365 Fundamentals

Now the certifications have changed to role based.

What is NEW Role based Microsoft Dynamics 365 Certifications?

The existing model of the Dynamics 365 certifications has changed from the technology based certifications to the new role based certifications.


new Microsoft Dynamics 365 role based certification exams Dynamics 365 Academy

There are new role based certifications:

Microsoft Certified Dynamics 365 Certifications Fundamental Associate and Expert
New Dynamics 365 Role based Certification levels
  • D365 for Sales Functional Consultant Associate ( MB-200 and MB-210)
  • D365 for Customer Service Functional Consultant Associate ( MB-200 and MB-230)
  • D365 for Field Service Functional Consultant Associate ( MB-200 and MB-240)
  • D365 for Marketing Functional Consultant Associate ( MB-200 and MB-220)

Expiring Microsoft Dynamics 365 Certifications?

  • The new certifications are replacing many of the existing ones.
  • All the older Dynamics CRM and AX certifications are either expired or scheduled to expire sooner.
Retiring on

September 30, 2019

MS-202: Microsoft 365 Messaging Administrator Certification Transition

MS-302: Microsoft 365 Teamwork Administrator Certification Transition

98-369: Cloud Fundamentals

Retiring on December 31, 2019 70-348: Managing Projects and Portfolios with Microsoft PPM

70-537: Configuring and Operating a Hybrid Cloud with Microsoft Azure Stack

70-703: Administering Microsoft System Center Configuration Manager and Cloud Services Integration

70-713: Software Asset Management (SAM) – Core

70-735: OEM Manufacturing and Deployment for Windows 10

MB2-706: Microsoft Dynamics CRM Online Deployment

MB2-707: Microsoft Dynamics CRM Customization and Configuration

MB2-708: Microsoft Dynamics CRM Installation

MB2-710: Microsoft Dynamics CRM 2016 Online Deployment

MB2-711: Microsoft Dynamics CRM 2016 Installation

MB2-712: Microsoft Dynamics CRM 2016 Customization and Configuration

MB2-713: Microsoft Dynamics CRM 2016 Sales

MB2-714: Microsoft Dynamics CRM 2016 Customer Service

MB2-716: Microsoft Dynamics 365 Customization and Configuration

MB6-894: Development, Extensions and Deployment for Microsoft Dynamics 365 for Finance and Operations

MB6-897: Microsoft Dynamics 365 for Retail

MB6-898: Microsoft Dynamics 365 for Talent

Recently expired Microsoft Dynamics 365 Certifications

Following are the list of Microsoft Dynamics 365 Certification exams which are expired recently. The list includes both Dynamics 365  Customer Engagement (CRM) and Dynamics 365 Unified Operations (F&O) certifications.

MB2-700 Microsoft Dynamics CRM 2013 Applications December 31, 2016
MB2-701 Extending Microsoft Dynamics CRM 2013 December 31, 2016
MB2-702 Microsoft Dynamics CRM 2013 Deployment December 31, 2016
MB2-703 Microsoft Dynamics CRM 2013 Customization and Configuration December 31, 2016
MB2-704 Microsoft Dynamics CRM Application July 31, 2017
MB2-709 Microsoft Dynamics Marketing December 31, 2017
MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment June 30, 2019
MB2-717 Microsoft Dynamics 365 for Sales June 30, 2019
MB2-718 Microsoft Dynamics 365 for Customer Service August 31, 2019
MB2-719 Microsoft Dynamics 365 for Marketing August 31, 2019
MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration January 31, 2016
MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment January 31, 2016
MB2-868 Microsoft Dynamics CRM 2011 Applications January 31, 2016
MB2-876 MB2-876: Extending Microsoft Dynamics CRM 2011 January 31, 2016
MB2-877 Microsoft Dynamics 365 for Field Service June 30, 2019
MB5-705 Managing Microsoft Dynamics Implementations December 31, 2016
MB6-700 Microsoft Dynamics AX 2012 R2 Project December 31, 2016
MB6-701 Microsoft Dynamics AX 2012 R3 Retail March 31, 2017
MB6-702 Microsoft Dynamics AX 2012 R3 Financials December 31, 2016
MB6-703 Microsoft Dynamics AX 2012 R3 Trade and Logistics December 31, 2016
MB6-704 Microsoft Dynamics AX 2012 R3 CU8 Development Introduction December 31, 2016
MB6-705 Microsoft Dynamics AX 2012 R3 CU8 Installation and Configuration December 31, 2017
MB6-884 Microsoft Dynamics AX 2012 Lean Manufacturing December 31, 2016
MB6-885 Microsoft Dynamics AX 2012 Public Sector December 31, 2016
MB6-886 Microsoft Dynamics AX 2012 Process Manufacturing Production and Logistics December 31, 2016
MB6-889 Microsoft Dynamics AX 2012 Service Management December 31, 2016
MB6-890 Microsoft Dynamics AX Development Introduction December 31, 2017
MB6-892 Microsoft Dynamics AX Distribution and Trade December 31, 2017
MB6-893 Microsoft Dynamics AX Financials December 31, 2017
MB6-895 Financial Management in Microsoft Dynamics 365 for Finance and Operations August 31, 2019
MB6-896 Distribution and Trade in Microsoft Dynamics 365 for Finance and Operations August 31, 2019

Resources for Preparing for Microsoft Dynamics 365 Certifications

  • Microsoft Learn –
  • OpenEdx –
  • Neil Phurkhust

Microsoft Learn

Microsoft Learn Dynamics 365 Certification exams study guides dump

Microsoft Learning

Microsoft Learning Dynamics 365 Certification exams training study guides and materials

Other resources for Microsoft Dynamics 365 Certifications

I also presented a a deck on the topic ‘New Microsoft Dynamics 365 Certification Exams and Learning path’ as webinar from Dynamics 365 Global Community(DGC). Watch the video here.

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is the unification of Microsoft’s CRM and ERP products under a single brand name. Dynamics 365 brings both Dynamics 365 for Customer Engagement (previously Dynamics CRM) and Unified Operations( previously Dynamics ERP) functionality under a simple hood. Using Dynamics 365 businesses can manage their sales, customer service, marketing along with their business functions such as purchasing, HR, retail operations.

Also read:  How to become a Dynamics 365 CE/CRM Developer

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