Dynamics 365 Customer Engagement ( CRM) Introductory Course

Getting started with Dynamics 365 Customer Engagement (CRM)

Course Overview

Microsoft Dynamics 365 CRM/CE is the CRM application from Microsoft Corporation. It is a cloud application which is used for performing your sales, customer service, marketing and field service operations.

This introductory course on Dynamics 365 Customer Engagement (CRM) is for beginners who just want to get into Dynamics CRM domain as a functional consultant or a developer. The course will teach you the basics of how to use Dynamics 365 CE from scratch so that you will be able to learn more advanced topics later.


What you would learn

This course on Dynamics 365 CE focus on the topics:

  • What is CRM?
  • Benefits of using a CRM application
  • Getting started with Dynamics 365
  • Register for a Dynamics 365 CE trail
  • Dynamics 365 Application Navigation
  • Dynamics 365 for Sales
  • Working with Accounts and Contacts
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Marketing
  • Dynamics 365 for Field Service

Who should attend

  • Functional Consultants
  • Software Testers
  • Business users
  • Business Analysts
  • IT managers
  • Or anyone who like to learn this amazing technology.

Pre-requisites for this course

  • Interest to learn a new technology
  • A PC and a good internet connection.
  • And a lot of enthusiasm :)

Detailed Course Contents

Section 1 - Course Overview

Section 2 - Getting Started with Dynamics 365 CE

Section 3 - Working with Dynamics 365 CE

Section 4 - Dynamics 365 for Sales


Checkout the 'Curriculum' tab for chapter wise course contents.


Your Instructor


Firoz Muhammed
Firoz Muhammed

Firoz Muhammed is a Dynamics 365/PowerApps Coach, Architect and and corporate trainer (MCT). He has more than 12 years of experience in the IT industry into consulting, implementation and corporate training.

He carries experience on technologies like C++, C#.Net and Microsoft Dynamics 365 CE, Power Platform. As part of his career he worked for companies such as HP, Capgemini, Wipro, Qatar Airways and Accenture.

Presently he is working as a Dynamics 365 CE architect at Magnifez Technologies and also handle corporate training assignments on Dynamics 365, PowerApps, Power Automate and related technologies.

He has trained more than 1200 professionals on Dynamics 365 CE/CRM as part of his corporate training stint. He trained professionals from corporate companies such as IBM, Sony, Adobe, UST Global, Capgemini and many more.

He got his Dynamics 365 courses published on Udemy and D365 Academy. He likes to explore new technologies and like to share his knowledge thorough his coaching programs and video courses.


Your Dynamics 365 CE journey is just one click away!

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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
You can access this course life long. After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.