Microsoft Dynamics 365 Customer Engagement (CRM) Developer Course

A must have course for Dynamics 365 CE developers. Learn development using OOB tools and code.

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Dynamics 365 Customer Engagement Developer Course


Course Intro

Dynamics 365 Customer Engagement (CE) is the latest version of Microsoft Dynamics CRM and one of the leading CRM solutions in the market now. It includes different business apps to manage your sales, customer service, marketing, field service and project Service functions.

This video course on Dynamics 365 Customer Engagement(CE) is for those who want to become a Dynamics 365 CE/CRM technical consultant or developer role. This course focuses on development topics such as customizing Dynamics 365 application using Out of the Box (OOB) features and code.

This course also includes detailed chapters on how to develop custom code for Dynamics 365 CE using plugins and custom workflow activities that every Dynamics 365 CE developer should be aware of.


Why you should join for this course?

The demand for Dynamics 365 Customer Engagement( CRM) developers and functional consultants are quite higher, and its even more with the release of latest version of the application, Dynamics 365.


What you will learn?

This course primarily has tow parts:

Part 1 - UI based customization of Dynamics 365 Customer Engagement(CE)

Part 2 - Customizing Dynamics 365 Customer Engagement(CE) using code.


Course Contents

This course is split into 6 sections starting from intro to customizing the application till report development with Dynamics 365 CE.


Section 1 Intro to customizing Dynamics 365 Customer Engagement

This section includes chapters that gives you an introduction to customzing Dynamics 365 CE using OOB tools, Software Development Kit (SDK) and web resources.

Chapter 1 - Intro to Customization in Dynamics 365 CE

Chapter 2 - Understanding Solution Concept


Section 2 - Customize Dynamics 365 CRM entities

This section explains in detail how to customize Dynamics 365 CE entities. Entity customization, forms and views customization, entity relationships.

Chapter 3 - Understanding Dynamics CE Entity Model

Chapter 4 - Customizing Dynamics CE Entities

Chapter 5 - Customizing Entity Forms

Chapter 6 - Customizing Entity Form Components

Chapter 7 - Customizing Entity Attributes

Chapter 8 - Customizing Entity Views and Charts

Chapter 9 - Customizing Entity Relationships

Chapter 10 - Implementing Business Rules


Section 3 - Processes for Automating Business Processes

You can bring automation to your Dynamics 365 CE application using processes. This section is on implementing processes that is workflows, dialog, business process flows and actions.

Chapter 11 - Understanding Processes

Chapter 12 - Implementing Workflows for Automation

Chapter 13 - Dialogs for Interactive Process

Chapter 14 - Implementing Business Process Flows

Chapter 15 - Custom Entities using Actions.


Section 4 - Extending Dynamics 365 using Code

You will exposed to different ways to extend Dynamics 365 CE using code. Chapters in this section is a foundation is to extend the application using code.

Chapter 16 - Intro to Extending Dynamics CE using Code

Chapter 17 - Dynamics 365 CE SDK and Process

Chapter 18 - Working with Web Resources

Chapter 19 - Form Scripting Using JScript


Section 5 - Develop Plug-in and custom workflow activities

Plug-ins are event handlers developed using custom code in .NET. You will learn about Plugins in detail and how to register plugins with Dynamics 365 CE application.

Workflows are limited in their functionality but you can extend their functionality using code. This sections has topics which will teach you how to write code and extend workflows.

Chapter 20 - Plug-in Development

Chapter 21 - Developing A Plugin

Chapter 22 - Registering Plugin

Chapter 23 - Debug Plug-ins

Chapter 24 - Custom Work Flow Activities


Section 6 - Customize Ribbons, Sitemap and reports

Ribbons and sitemaps are the UI components of Dynamics 365 CE application. you will learn how to customize these areas of the application manually and using tools.

Chapter 25- Customizing CE Ribbons

Chapter 26 - Reporting in Dynamics CE


Once you finish this course you will be able to:

  • Get a good grip on all OOB customization tools
  • Customize forms
  • Creating new entities and attributes
  • Customizing views, charts and dashboards
  • Creating validations using business rules
  • Creating workflows
  • Creating BPFs
  • Make use of web resources
  • Development SDK for Dynamics 365 CE
  • Develop, register and debug Plug-ins
  • Develop custom workflow activities using code
  • Develop Actions and configure them
  • Customize forms using JavaScript
  • Customize ribbons and sitemap.




Course Curriculum


  Section 1 - Intro to Customizing Dynamics 365 CRM
Available in days
days after you enroll

Your Instructor


Firoz Muhammed
Firoz Muhammed

The author of this course is Firoz Muhammed who is a Microsoft Certified Trainer(MCT), Dynamics 365 Architect and corporate trainer. He has more than 11 years of experience into IT industry into consulting, implementation and corporate training.

He carries experience on technologies like C++, C#.Net and Microsoft Dynamics 365 CE, Power Platform. As part of his work life he worked for companies like HP, Capgemini, Wipro, Qatar Airways and Accenture. Presently he is working as a Dynamics 365 CE architect at Magnifez Technologies and also handle corporate training assignments on Dynamics 365 CE.

He has trained more than 1000 professionals on Dynamics 365 CE/CRM as part of his corporate training stint. He trained professionals from corporate like IBM, Sony, Adobe, UST Global, Capgemini and many more. He likes to explore new technologies and like to share his knowledge thorough his training programs and video courses.


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Frequently Asked Questions


When does the course start and finish?
You can start the training at any point in time, and you can finish at your own pace. Its always better to have a learning plan though.
How long do I have access to the course?
Once you enrolled you will have lifetime access to the online course. You can learn at your own pace. As Microsoft changes the technology we wouldn't be updating the course but you can still access lifetime.
What if I am unhappy with the course?
If you are unsatisfied with your purchase contact us immediately, we will try understand the situation and help you. If you are still unhappy about the course then we will give a full refund within 30 days of purchase.
Is this an official preparation course by Microsoft?
No. This is course is developed by Firoz Muhammed who is Microsoft Certified Trainer (MCT) and Dynamics 365 CE Architect who has more than 11 years of experience into IT industry. This co job-oriented course is developed with the intention of help you get into a Dynamics 365 developer role.
Do I need a Microsoft Dynamics 365 instance for this course?
Yes, you can create a FREE trail of Microsoft Dynamics 365 Customer Engagement easily and can be used for practice.
What are the prerequisites for this course?
Basic understanding of Dynamics 365 customer Engagement functionality. I would recommend you to complete the following courses: 1. Dynamics 365 CE Introductory Course 2. Dynamics 365 CE Functional Consultant Course