Syllabus: MB 200-Microsoft Dynamics 365 Customer Engagement Core Certification
MB 200 – Microsoft Dynamics 365 Customer Engagement Core Certification
Microsoft has released set of new Dynamics 365 Certification exams, and interestingly these exams are role based than technology based as before. This blog will explain you the detailed syllabus of the new exam – MB -2oo: Microsoft Dynamics 365 Customer Engagement Core certification exam.
Passing this exam will make you eligible to get many other functional consultant certifications.
The set of new Dynamics 365 certification exams are:
MB-200
Microsoft Dynamics 365 Customer Engagement Core(released January 31, 2019)
MB-210
Microsoft Dynamics 365 for Sales(released January 31, 2019)
MB-220
Microsoft Dynamics 365 for Marketing(released March 31, 2019)
MB-230
Microsoft Dynamics 365 for Customer Service(released January 31, 2019)
MB-240
Microsoft Dynamics 365 for Field Service(released March 31, 2019)
Go through the complete list of Dynamics 365 certifications here
Perform discovery, planning, and analysis (5-10%)
Create and validate documentation
- create high-level entity relationship diagram
- create and document mock-ups
- identify document data for migration and integration
- determine out of the box (OOB) functionality
- validate functional requirements
- select artifacts necessary for a proof of concept (POC) of functional solution designs
Perform continuous collaboration with customer
- identify collaboration tools
- perform an audit
- identify artifacts to be recorded in change logs
- select between managed and un-managed solutions
- identify components for entities
Manage user experience design (20-25%)
Create and configure apps
- configure settings to meet minimal capabilities
- configure out of the box and custom items to meet minimal capabilities specified
- create and configure dashboards
- create and configure forms
- create and configure charts
- create and manage reports
- create and configure views
- design site map
- export or import field translation
- configure mobile settings
Create and configure templates
- identify available templates in Dynamics 365
- create email templates
- create Excel templates
- create Word templates
Create and manage processes
- configure a business rule
- configure a business process flow
- configure a workflow
Manage entities and data (15-20%)
Modify an existing data model
- create new or an modify existing entity
- create new or modify existing relationships
- create new or modify existing fields
- manage accounts and contacts
Import and export data
- import data by using the import data wizard
- export data from Dynamics 365
- create data templates
- choose file types to upload into system
- identify source fields to Dynamics 365 Fields mapping
- save mappings to template
Manage data
- perform data cleanup
- mitigate data loading risks
- mitigate excessive database growth
- configure bulk record deletion
- configure duplicate detection setting
Implement security (5-10%)
Configure security in Office 365
- identify Dynamics 365 security role assignments
- add users to security group administration
Configure security settings
- manage security roles
- manage users
- manage teams
- create and manage field security profiles
- configure hierarchy security
Implement integration (15-20%)
Configure Outlook add-in
- identify required client software requirements
- identify required server software requirements
- configure server-side sync
- develop a plan to deploy Outlook App to users
- perform unit testing
- identify minimum application and operation system environments
Configure email integration
- configure email mailboxes
- configure email protocols
- configure email settings
- enable server-side synchronization
- enable Dynamics 365 App for Outlook
Integrate with Office 365
- determine enabled Office 365 capabilities
- design SharePoint online folder configuration architecture
- create SharePoint sites and document locations
- integrate OneNote, integrate OneDrive for Business
- configure integration with the Office 365 toolset
- validate integrity of data in SharePoint
- integrate data by using Excel data online
Create, configure, and maintain Microsoft Flows
- create service connections
- configure source and target fields
- create, validate, and execute Microsoft Flow logic
- share flows with other users
Perform solutions deployment and testing (25-30%)
Manage environments
- determine whether to use managed or unmanaged solution
- determine subcomponents to include in solution
- create or use a custom publisher
- migrate from sandbox environments
- administer environments
- configure environments
Manage applications
- manage applications using the Dynamics 365 Administration Center
- manage Dynamics 365 applications using solutions
Perform system administration
- configure connection roles
- configure language and locales
- configure currencies
- configure subjects
- configure custom help
- configure session and inactivity timeouts
- manage global audit settings
- configure audit user access
- manage audit logs
- manage entity and field auditing
- configure relevant search
- configure QuickFind settings
- configure categorized search
Perform quality assurance
- create system, performance, unit, and regression testing scripts
- perform performance tuning
- perform optimization testing
- verify network capacity and throughput by using the Dynamics 365 Diagnostics Tool
- perform data query performance
Manage solutions
- create solutions
- export solutions
- import solutions
- distribute solutions and patches
Also access Microsoft learning portal
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