Microsoft Dynamics 365 CRM + PowerApps Developer Course - Part 3

Automate business processes using Workflows, Business Process Flows, Business Rules, Actions and Solutions.

This video course is focused on implementing automation in Microsoft Dynamics 365 CRM ( Customer Engagement ) application. This is the 3rd course in the Dynamics 365 CRM + PowerApps developer course series.

As part of the OOB customization practices, developers can automate business processes of the customers so that repetitive tasks be preformed easily. Dynamics 365 CRM application provides many UI tools to implement automation. those are known as Processes.

This course is discussing processes in detail and would be your guide to develop automation the Dynamics 365 CE application. You will be learning the basics of automaton in Dynamics 365 CRM, the tools used for automation and how to implementing each of them.

What is automation?

Automation is the process of automating repetitive tasks and complex business processes so that lesser manual intervention is required and achieve better ROI and accuracy of the process.

Use you can implement automation in Dynamics 365 Customer Engagement using Out of the Box (OOB) tools such workflows, dialogs, business processes and actions.

4 Processes Types:

Processes in Dynamics 365 CE can be broadly classified into 4 as given below.

  1. Workflows
  2. Dialogs
  3. Business Process
  4. Actions

What you would learn?

  • What is Automation
  • Understanding processes and process types
  • Understanding workflows
  • Creating Synchronous and Asynchronous workflows
  • Business Process Flows
  • Creating events using Actions
  • Solution Management


Who should Attend?

This course is for Dynamics 365 CRM developers and administrators who want to sharpen their development skills using automation in Dynamics 365 CRM/CE application.

  • Dynamics 365 CRM developer
  • .NET Programmers who want to switch.
  • IT Managers
  • Administrators
  • Software Architects

Job Opportunities for Dynamics 365 CE and PowerApps developers:

  • Dynamics 365 provides an amazing job opportunity. There is a need for more developers in the market than functional consultants and administrators. 1:5 Ratio of functional Consultant to developers
  • Average Salary $80,000 to $120,000 per annum for experienced 5-10 years developer.
  • Course Contents:

    This course includes 7 sessions and 50+ chapters. The following are the 8 sessions includes in the Dynamics 365 CE + PowerApps developer Beginner course.


    Section 1 - Course Overview

    Section 2 – Understanding Processes

    Section 3 – Implementing Workflows

    Section 4 – Implementing Business Rules

    Section 5 - Business Process Flows

    Section 6 – Building Actions using Actions

    Section 7 – Solution Management

    Pre-requisites to attend this course:

    • Basic customization knowledge on Dynamics 365 CRM
    • Understanding of Sales, Customer service functionality.
    • Highly recommend: Dynamics 365 CRM + PowerApps developer Course Part 1 and Part 2.


    Your Instructor


    Firoz Muhammed
    Firoz Muhammed

    The author of this course is Firoz Muhammed who is a Microsoft Certified Trainer(MCT), Dynamics 365 Architect and corporate trainer. He has more than 11 years of experience into IT industry into consulting, implementation and corporate training.

    He carries experience on technologies like C++, C#.Net and Microsoft Dynamics 365 CE, Power Platform. As part of his work life he worked for companies like HP, Capgemini, Wipro, Qatar Airways and Accenture. Presently he is working as a Dynamics 365 CE architect at Magnifez Technologies and also handle corporate training assignments on Dynamics 365 CE.

    He has trained more than 1000 professionals on Dynamics 365 CE/CRM as part of his corporate training stint. He trained professionals from corporate like IBM, Sony, Adobe, UST Global, Capgemini and many more. He likes to explore new technologies and like to share his knowledge thorough his training programs and video courses.


    Course Curriculum



    Frequently Asked Questions


    When does the course start and finish?
    The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
    How long do I have access to the course?
    How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
    What if I am unhappy with the course?
    We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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